Learn about the world’s finest cuisines and culinary traditions on one of Road Scholar’s many food and wine tours. Clam chowder in New England, anyone? Does homemade pasta in Sicily sound tempting? How about touring famous wineries in Napa Valley? Does maple candy in Vermont make your mouth water? It is unfortunate that every once in a while you come across a dishonest, temperamental guest.īest wishes for the remainder of you stay here in KC.If you want to experience true farm-to-table eating and sharing in the region’s delicacies, you will want to take a wine and food vacation from Road Scholar. I am sorry your tour was cancelled because it truly is a loss to everyone involved, but let me be very clear: YOU WERE AWARE THIS WAS A POSSIBILITY AS YOU SIGNED OFF ON THE ACKNOWLEDEGMENT PRIOR TO PURCHASING YOUR TICKETS and the dinner experience you claim I refused to put you on was also impossible because I cannot sell tickets to an event for which there are no seats.I pride myself on my character and how I run a five star experience and that is reflected in the reviews I carry. You were impossible to please and deal with. Which, again, did not make sense because the tour I was offering was the exact same one you had wanted to be put on earlier in the day. I again asked you if I could add you to the tour for the next day and your response was that it "didn't look fun at all" and you wanted a refund before hanging up on me. ![]() It is not a matter of "not wanting your $170".after paying the restaurants for food & beverage, cost of running the bus including gas, employee payroll, insurance along with wear and tear we have to have a minimum in order to JUST BREAK EVEN but I can understand where you may not get the logistics of running a business. I cannot add an additional 2 guests to vehicle that would not accommodate you. With our walking tours I have a bit more flexibility and can add people if needed but, unfortunately, our bus SEATS ONLY 14 PEOPLE AND IF I COULD HAVE ADDED YOU I CERTAINLY WOULD HAVE. It also shows that on our website and I explained to you as well that we use a bus in the evening and am not flexible with adding additional guests to a sold out tour because there IS NO SEATING AVAILABLE. Your response was you wanted to be put on the dinner tour. (All of our times and times are available on our website so I apologize that you missed this oversight).I then said I would love to have you as a part of the tour we were running the following day. I apologized that the walking tour was missed and would have been happy to have added you if the call had been received prior to the scheduled tour of 11am. ![]() I received a phone call from you the following afternoon asking me to put you on my walking tour that had begun at 11am (and actually finished at 2.your call came at 2:10pm) Many guests will wait until the last minute to purchase their tickets so we do, indeed, try to sell tickers to our tours up until the last possible minute. You were aware because you checked the box acknowledging we needed a minimum and I have added the photo of your acknowledgement to not only refresh your memory but to allow future guests to see that this truly was not a surprise to you.Īs, the owner, I sent an e-mail to you more than 24 hours before your scheduled tour letting you know cancellation was a possibility because it was just your party and the fact of the matter is that I emailed you the same day you purchased your tickets. We even have our guests check and acknowledge this may be a possibility so you are prepared. When a tour requires us to use a bus it comes at a huge operational cost to the business and when a guest purchases their tickets we disclose immediately that we need a certain number of guests to sign up otherwise the tour may be cancelled. Please allow me address your points because many of our future guests look to travelers such as yourself for week informed, HONEST reviews of their experience. ![]() Thank you for your review and we are sorry to hear you were upset with the cancellation.
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